Placing An Order
Table Of Contents
- Uploading Files
- Start an Order
- Checkout Interface
- Order Resources:
- Order Progress
- Troubleshooting
- Video Tutorials
Uploading Files
From your Home page, you can browse files on your device, drag and drop files, or paste a URL to your online audio/video file.
When you upload a file or paste a URL on the Home page, the file will automatically be sent for AI transcription. You can turn this feature off in your order preferences.
If you are pasting a URL to your online file, the file must be easily accessible and not password-protected or private. Orders placed with a URL may take longer to process if our system experiences any issues with accessing the files.
Accepted file formats
For direct uploads, we accept all major audio and video file formats, including:
- MP3
- MP4
- WMV
- AIF
- M4A
- MOV
- AVI
- VOB
- AMR
- WMA
- OGG
- AAC
- WAV
If your file name contains special characters (hyphens, dashes, emojis, accent characters, etc.) it may fail to process, resulting in cancellation of your order.
Start an Order
You can place a new order for a file that you have uploaded by locating the file in your account and clicking on the ellipses menu to the right of the file name, then selecting Start an order.
You can start a new order for multiple existing files by checking the box to the left of the file names and then selecting Start an order.
Checkout Interface
When you start an order, the checkout interface will open to guide you through placing your order. On the left, you can see the file/s you've selected and the total length of those files. On the right is a list of Rev's services, which you can hover over for additional information.
Once you select a service, the purple Continue button will be clickable. On the next page, you can review your order summary and include add-on services. Click Continue to place your order.
If you're not sure which service or add-on services you need, these articles may help:
Order Resources
You can easily add resources such as glossary terms and speaker names to your order. Resources are optional and don't need to be included. Adding resources to your order can help the person working on your file identify who is speaking or capture difficult or unique terminology accurately.
Once payment for your order has been processed, our system will prompt you to provide resource information for your order.
If you navigate away from the Order Confirmation page, you can still add additional resource information to an order in progress by clicking on the order number from your Order History.
Adding A Glossary
Click the purple Add a glossary button to enter any terminology that may be helpful to the transcriptionist who works on your file.
The most helpful kinds of glossary terms are niche or industry-specific words that may not be as familiar, as well as proper nouns. Words and names that are familiar to most people, such as Twitter or auditorium, don't need to be added.
You have the option to add definitions or details to your terms.
If you plan to submit future orders that will contain similar terminology, you can give your glossary a name to save it to your account. Saved glossaries will appear in the right-hand column for future orders, and you can add them to a new order with a single click.
When you've added all of your terms, click the purple Apply button to attach the glossary to your order.
Please do not use the glossary section to add instructions to your order. Our team is required to follow our internal style guide and cannot honor any special requests.
Identifying Accents
Human transcription only.
If your file contains accents, you can identify them when you submit your order. We will flag your file with the appropriate accent to ensure that only transcriptionists who are comfortable with that accent work on your order. This can help speed up turnaround time as well. Currently, you can choose from the following accents:
- American - Neutral
- American - Southern
- Asian
- Australian
- British
- Indian
- Other
Click the purple Accents button to select the accents in your file. When you've selected all applicable accents, click the purple Apply button to apply to your order.
Adding Speaker Names
Transcription
We always do our best to label speakers by name in your transcript. We encourage you to provide these names when you place your order so that our team can accurately identify and label who is speaking. Click the purple Add speaker names button to enter the names of the speakers in your file.
To help our team identify speakers, we encourage you to use the speaker Description option.
Once all names and details are added, click the purple Apply button.
We strive to always include the names provided, but there may be times when our team is unable to do so. For example, if the transcriptionist is unable to tell which person each name should go with or otherwise has trouble identifying them, they will use speaker numbers instead (Speaker 1, Speaker 2). If there were similar voices that couldn't be distinguished, Speaker X may be used.
While we don't guarantee speaker labeling, we have a quick and easy way to edit the speaker names in the online editor.
Captions
When someone speaks offscreen, we use a label to identify them for the viewer (note: on-screen speakers will be indicated with a hyphen only). We encourage you to provide these names when you place your order so that our team can accurately identify and label who is speaking when necessary. Click the blue Add speaker names button to enter the speakers in your file.
To help our captioners identify speakers, we encourage you to use the speaker Details option.
Once all names and details are added, click the purple Apply button.
Subtitles
When someone speaks offscreen, we use a label to identify them for the viewer (note: on-screen speakers will be indicated with a hyphen only). We encourage you to provide these names when you place your order so that our team can accurately identify and label who is speaking when necessary. Click the blue Add speaker names button to enter the speakers in your file.
To help our team identify speakers, we encourage you to use the speaker Details option. Once all names and details are added, click the purple Apply button.
Adding a Script
Only available for caption orders
If your video is a production file that has an accompanying script, this can be an incredibly useful resource to our team. Click the purple Add a script button to include this with your order.
We can accept common document formats such as DOCX, TXT, and PDF and up to five documents per order.
Our team will ultimately caption the audio, so if the audio ever deviates from the script, the audio will take precedence.
Order Progress
Once your order is placed, you will see In Progress under your file status. As soon as your order is ready, your file status will change to Complete. Depending on your account settings, you will receive an email as soon as your order is complete.
Next Step articles:
Troubleshooting
When an order fails to process, it could be due to a number of things. Below are some troubleshooting steps for the most common causes.
First, ensure that all files have been uploaded completely. If any of your files still show an upload progress bar, wait for them to complete before proceeding. If a file gets stuck uploading, it may help to refresh the page and try again, or use a different browser. You can also try clearing your browser's cache and cookies and verifying that you are uploading an accepted file format.
If you're able to proceed to the payment screen but can't submit from there, it may be due to one of the following:
- You're a user on a shared account and are attempting to use a different payment method than the one provided by the account owner (All users on a shared account must use the payment method added by the account owner)
- Incorrect billing information has been entered (the zip code is the most common culprit)
- You’ve reached your credit limit
- Your credit limit has decreased
- There's a hold on your card (e.g. hotel, rental) that puts you over your credit limit
- There is a suspicious purchase on your card and your bank has temporarily frozen the account
- Bank-imposed freeze for other reasons
- High transaction amount
Video Tutorials
Ordering and Upgrading to Human-Verified Transcripts