Preferences & Notifications

Your account settings let you set defaults for your orders: caption and transcript formatting, file types, add-ons that are preselected at checkout, AI transcription, and AI summary templates. You can also connect calendars and Google Drive, and choose which email and notification alerts you get.

Changes apply to new orders only, not orders already in progress. To use a setting on just one order, choose it at checkout instead.

In this article

Open Your File Preferences

  1. Click your name in the top right corner of your account and select Account settings.

    Account menu with Manage subscription, Account settings, Resources, Get help, Download Mobile App, and Log out.

  2. Select the File preferences tab.

    Account settings page with the My account, Payment details, and File preferences tabs.
  3. Click Edit to the right of the section you want to change.
  4. Make your changes and click Save. Changes aren’t applied until you save.
The Cancel and Save buttons at the bottom of a settings section.

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Global Settings

Under global settings you can adjust:

  • Privacy Mode: Controls how your name appears to the transcriptionists and captioners who work on your human orders.
  • CC Email: Adds another email address that receives copies of all your order emails.
  • English Language Type: Choose US or UK English spelling for human orders. The default is US English. 
Global Settings section showing Privacy Mode set to Full info, CC Emails set to No CC emails set, and English Language Type set to UK English, with an Edit link.

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Caption Settings

Speaker Prefix

Choose how a new speaker is marked in your captions. The default is a hyphen, plus the speaker’s name when they aren’t on screen. Other options include the name alone, >> markers, NAME:, or no speaker ID. 

A check mark will display next to the preference currently enabled. 

Speaker Prefix options: - [Name] (selected), [Name], No Speaker ID, -, >>, >> Name:, NAME:, and -[Name].

 

Preferred Caption File Type

Captions are delivered as SubRip (.srt) files by default. You can choose another default: Scenarist, MacCaption, Timed Text, QuickTime Timed Text, Transcript, WebVTT, DFXP, Cheetah .CAP, Spruce Subtitle File, Avid DS Subtitle File, Avid DVD Subtitle File, Facebook-ready SubRip, or EBU Subtitle File. You can still download any format from the order.

A check mark will display next to the preference currently enabled. 

Preferred Caption File Type list with SubRip selected.

 

Explicit Language Filter

Explicit language is captioned as spoken by default (None). You can choose Dashes or Asterisks to censor it, or Remove to leave it out.

A check mark will display next to the preference currently enabled. 

Explicit Language Filter options: None (selected), Dashes, Asterisks, and Remove.

 

Atmospherics

Atmospherics describe important non-speech sounds, such as (dog barking). Choose Parens (the default), Brackets, or NoAtmospherics to leave them out.

A check mark will display next to the preference currently enabled. 

Atmospherics options: Parens (selected), NoAtmospherics, and Brackets.

 

Offset start time

If your files consistently have a start time other than 00:00:00, you can choose a standard offset to apply to all orders. Most files will not need this, and this setting is typically used by those placing production orders. 

Offset start time field set to 0:00:00.

 

Use Informal Spelling

This box is checked by default, so words are captioned as spoken (for example, “gonna”). Uncheck it to use formal spelling (“going to”).

Use Informal Spelling checkbox, checked, with a tooltip explaining informal and formal spelling.

 

Enable Premium Captions by default

Premium Captions is a paid add-on for human captions. It’s the best choice for captions that need FCC broadcast compliance or that include technical terms or many speakers. Turn this on to preselect the add-on at checkout.

 

Burned-In Caption Styling

Set the default look of burned-in (open) captions and subtitles. Your current defaults are shown under Burned-In Caption Styling. Click Customize Appearance to change them.

Burned-In Caption Styling row showing the current text and background settings and the Customize Appearance button.

By default, burned-in captions use white Noto Sans text on a black wrapped background at 50% opacity. Text size is based on your video’s dimensions.

Font: Arial, Noto Sans, Nunito Sans, Open Sans, Poppins, Roboto, Source Sans Pro, STIX Two Text, Times New Roman, Tiresias, Verdana, or Ubuntu. Not every font is available in every subtitle language.

Size and style: Font size from 8 to 30, with bold and italics.

Color: White, black, or yellow text, or a custom hex value.

Position: Left, center, or right, and top, center, or bottom.

Background: None, Outline (around the text), or Wrap (a box behind the text), in a default color or a custom hex value.

Customize Appearance window for burned-in captions with a video preview, text options (font, size, bold, italics, color, alignment), background options, and Save Settings.

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Transcript Settings

Preferred Transcript Format

  • Text in Paragraphs: Speaker names and timestamps appear in line with the text. Speaker names can be any length.
  • Text in Tables: Speaker names and timestamps appear in a column beside the text. Speaker name length is limited.
Preferred Transcript Format options, Text in Paragraphs and Text in Tables, each with an example.

 

Preferred Transcript File Type

Choose Microsoft Word (the default), Plain Text, or PDF. You can still download any format from the order.

Preferred Transcript File Type list with Microsoft Word selected, plus Plain Text and PDF.

A check mark will display next to the preference currently enabled. 

 

Explicit Language Filter

Explicit language is transcribed as spoken by default (None). You can choose Asterisks or Dashes to censor it, or Remove to leave it out.

A check mark will display next to the preference currently enabled. 

Explicit Language Filter options: None (selected), Asterisks, Dashes, and Remove.

 

Rush My Order - up to 5x faster (Paid add-on)

Rush is a paid add-on that delivers human transcripts up to 5x faster. Turn this on to preselect Rush at checkout on every human transcription order. See the Pricing page for the cost.

This setting only applies to orders placed on the desktop site. Speaker names may be inconsistent on Rush orders.

 

Shorten Turnaround - up to 2x faster (Free)

This is a free service to deliver transcripts up to 2x faster by splitting files into smaller segments to be worked on by multiple transcribers at once, and then stitching the segments back together before delivery. 

Please note: Speaker names may be inconsistent. Files that are less than 30 minutes in length will not be split. 

 

Timestamps, Verbatim, Instant first draft

  • Enable timestamps by default: Preselects the Timestamps add-on, which adds timestamps throughout your transcript.
  • Enable verbatim by default: Preselects the Verbatim add-on, which keeps filler words (um, uh), false starts, and stutters.
  • Enable instant first draft by default: Preselects Instant first draft, which gives you an AI transcript right away while your human transcript is being made.

Each setting preselects the add-on at checkout on human transcription orders. You can turn it off for a single order at checkout.

 

Use Informal Spelling

This setting is on by default. Uncheck to convert certain text to formal spelling (e.g. "gonna" becomes "going to").

 

Enable Premium Transcriptions by default

Premium Transcription is a paid add-on in which a second transcriptionist reviews your transcript for higher accuracy. It can also match timestamps to burned-in timecode on your video and apply special instructions. Turn this on to preselect it at checkout on human transcription orders.

 

Enable Suggested Clips

Disable this setting to no longer see suggested clips in the transcript editor. 

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Global Subtitles Settings

Turn on Verify English captions before sending to translators to review the English captions before translation begins. When it’s on, each new subtitle order pauses for up to 24 hours after the English captions are ready, so you can edit them. Translators still work from your audio or video file and use the English captions only as a reference. For details, see Verifying English Captions For Subtitle Orders.

If you ordered burned-in subtitles, you can adjust the default appearance settings under Captions settings. 

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AI Transcript Settings

Under AI Transcript Settings you can set:

  • Default language: The language Rev uses for AI transcription. For the full list, see Available Languages.
  • Verbatim or non-verbatim: Whether AI transcripts keep filler words and false starts.
  • Auto-transcribe: Whether files you upload are transcribed with AI automatically, using the language and verbatim settings above.

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Insights Preferences

Under Insights Preferences > Summary Settings, click Edit to choose the default AI summary template for meetings, other files, and single-speaker files.

Summary Settings showing the default meeting, file, and single speaker summary templates set to Meeting Summary, Interview Analysis, and Extended Summary.

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My Integrations

  • AI Notetaker: Connect or disconnect a Google or Microsoft Outlook calendar so AI Notetaker can join your meetings.
  • AI Notetaker section with Connect buttons for Google and Microsoft Outlook calendars.
  • Google Drive: Connect Google Drive to import files into Rev and export finished files to Drive. To disconnect, click Disconnect, then click Disconnect again to confirm. After you disconnect, you’ll need to reconnect before you can export to Drive again.
App integrations section with a Google Drive card and Connect button.
Connected Google Drive integration showing the account email and a Disconnect link.

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Notification Settings

Under Notification Settings, choose which emails and alerts you get:

  • Customer Feedback Reminders: Get or turn off email reminders asking for feedback on completed orders.
  • Completed Projects and Orders: Get an email as each file is ready (more frequent), one email when the whole order is complete (less frequent), or no completion emails.
  • Share Alerts: Get or turn off an alert when someone shares a file with you.
  • Completed Project Alerts: Get or turn off an alert when a transcript is complete.
Notification Settings with options for Customer Feedback Reminders, Completed Projects and Orders, Share Alerts, and Completed Project Alerts.

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