Verifying English Captions For Subtitle Orders

When you order Global Subtitles, we create English captions for your video first, and translators use them to create your subtitles. If you turn on English caption verification, each subtitle order pauses after the English captions are delivered. You then have 24 hours to review and edit them before translation begins.

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Turn On English Caption Verification

Turn on this setting before you place your order. It applies to subtitle orders you place after you save it, not to orders already in progress.

  1. Select your name in the top-right corner, then select Account Settings.

  2. Select the File preferences tab.

    Account settings page with the File preferences tab selected, next to the My account and Payment details tabs.

  3. Scroll to Foreign Subtitle Settings and select Edit.

    Foreign Subtitle Settings section with an Edit link and the Verify English Captions Before Sending to Translators toggle turned off.
  4. Turn on Verify English Captions Before Sending to Translators.
  5. Select Save.
Foreign Subtitle Settings in edit mode with the Verify English Captions Before Sending to Translators toggle turned on, Cancel and Save buttons, and a note that changes apply starting with your next subtitle order.

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Review and Approve Your English Captions

When your English captions are delivered, your 24-hour review window starts.

  1. Open the file in the Caption and Subtitle Editor.
  2. Make any changes to the English captions.
  3. Select Approve to send the captions to translators.

After you approve, translation starts right away, and you can’t make further changes for the translators. Only the person who placed the order can approve the captions.

Make your changes in the editor, not in a downloaded file. We can’t use caption files you edit outside the editor.

Translators translate for meaning, not word for word, so your subtitles may not match the English captions exactly.

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If You Don’t Approve Within 24 Hours

If you don’t approve the captions within 24 hours, they’re sent to translators automatically. Any edits you made but didn’t approve aren’t used, so the subtitles are created from the original English captions.

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Questions About Your Captions or Subtitles

If you have concerns about your English captions or subtitles, contact support with your order number and the timestamps of any issues. You can also email support@rev.com.

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