Chat with Support

There are two ways to get help. Use the search bar at the top of the Help Center for an instant answer from our Help Center articles. To talk with us, start a chat with Support. You’ll chat with RevBot, our AI assistant, first. RevBot can answer many questions and connect you with our Support team when you need a person.

This article explains how to get an instant answer, how to start a chat and reach our Support team, and when Support is available.

In this article

Get an instant answer

Type your question in plain language in the search bar, the same way you’d ask a person (for example, “How do I get a refund?”). You’ll get an instant answer from our Help Center articles, along with the articles it used. These answers are automated, and the search bar can’t connect you with our Support team. To reach a person, start a chat with Support.

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Start a chat with Support

To start a chat with Support, select the link here or select Chat with Support in the How to get help banner on the Help Center home page. You’ll chat with RevBot, our AI assistant, who can answer many questions right away. If you need a person, tell RevBot (for example, “I’d like to speak with someone”). RevBot asks for a few details, such as your name, so our Support team can help you faster, then connects you with a member of the team.

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Switching modes and finding past chats

Use the button in the bottom left of the Help Center to switch between light and dark mode (it follows your system settings by default). The same menu lets you navigate back to your previous chat conversations.

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Support Hours

Our Support team is available most of the day and week, but not around the clock. Responses may be slower late at night, on weekends, and on U.S. holidays. RevBot is available anytime. If a person on our team isn’t available right away, you can also email us anytime at support@rev.com.

See our Rev Holidays article for the current list of dates when support coverage is limited.

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