Chat with Support

Rev's Help Center doubles as live chat. There's no separate chat bubble to click. Just use the search bar at the top of the Help Center to get started.

This article explains how to start a chat, how to reach a live agent, what happens if no agent is available, and when support is available.

In this article

Starting a chat

Type your question in plain language, the same way you'd ask a person (for example, "How do I get a refund?" or "I want to speak with someone"). Our AI assistant will pull an answer from our Help Center articles and show you which ones it used.

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Getting connected with a live agent

If the automated answer doesn't resolve your issue, follow these steps in the same conversation:

  1. Ask your question in the Help Center search bar and read the answer.
  2. Type a follow-up in the same conversation, such as "speak to an agent." You can also tell the assistant the answer didn't help and describe your issue in a bit more detail.
  3. The assistant can then hand the conversation off to a member of our support team.

Typing something like "I want to chat with support" as your very first message usually won't connect you to a live agent right away. The request has to come as a follow-up, after you've already asked an initial question and gotten a response.

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Switching modes and finding past chats

Use the button in the bottom left of the Help Center to switch between light and dark mode (it follows your system settings by default). The same menu lets you navigate back to your previous chat conversations.

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Support Hours

Live chat is staffed across most of the day and week, but coverage isn't guaranteed around the clock — response times may be slower late at night, on weekends, and on U.S. holidays. If chat isn't getting you an answer quickly, you can also email us anytime at support@rev.com.

See our Rev Holidays article for the current list of dates when support coverage is limited.

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