Chat with Support

Rev's Help Center doubles as live chat. There's no separate chat bubble to click. Just use the search bar at the top of the Help Center to get started.

 

Starting a chat

Type your question in plain language, the same way you'd ask a person (for example, "How do I get a refund?" or "I want to speak with someone"). Our AI assistant will pull an answer from our Help Center articles and show you which ones it used.

 

Getting connected with a live agent

If the automated answer doesn't resolve your issue, ask a follow-up question in that same conversation — for example, type "speak to an agent" or describe your issue again in a bit more detail. Asking a follow-up is what moves the conversation from an automated answer into a live conversation that can be handed off to a member of our support team.

Typing something like "I want to chat with support" directly into the search bar as your first question won't connect you to a live agent right away — the request has to come as a follow-up, after you've already asked an initial question and gotten a response.

 

Switching modes and finding past chats

Use the button in the bottom left of the Help Center to switch between light and dark mode (it follows your system settings by default). The same menu lets you navigate back to your previous chat conversations.

 

Support Hours

Live chat is staffed across most of the day and week, but coverage isn't guaranteed around the clock — response times may be slower late at night, on weekends, and on U.S. holidays. If chat isn't getting you an answer quickly, you can also email us anytime at support@rev.com.

See our Rev Holidays article for the current list of dates when support coverage is limited.