I Only Received Part Of My Order
When you place an order with more than one file, each file is delivered as soon as it’s finished. You’ll get an email when the first file is ready, even if the rest of the order is still in progress. This article explains why files arrive separately, how to check the rest of your order, and how to get a single email instead.
In this article
- Why Files Arrive Separately
- Check the Rest of Your Order
- Get One Email per Order
- If a File Can’t Be Completed
- Global Subtitles Orders
Why Files Arrive Separately
Each file in your order is worked on by a different team member, so files are finished at different times and may arrive in a different order than you uploaded them. Shorter or clearer files often come back first. Your remaining files are still being worked on.
Check the Rest of Your Order
To see which files are done, open Order history. Each order shows its status (In progress, Complete or Canceled), and you can select the order number to see each file in it. Completed files are also in My Files, ready to open or download.
For typical delivery times, see Turnaround Times.
Get One Email per Order
You can choose when Rev emails you about finished work:
- Go to Account Settings and select the Notifications tab.
- Under Completed Projects and Orders, choose one of these:
- An email as each file is ready (the default, more frequent)
- One email when the whole order is complete (less frequent)
- No completion emails
- Save your changes.
For the other notification options, see Preferences & Notifications.
If a File Can’t Be Completed
Sometimes a file can’t be completed, for example because of poor audio quality or a processing problem. When that happens, we’ll email you to let you know the file has been canceled and fully refunded. The rest of your order isn’t affected. To try again, place a new order for that file. See File Quality Concerns for tips on improving audio.
Global Subtitles Orders
If you order Global Subtitles without uploading your own English caption file, we create English captions first at no extra cost. Because the subtitles are translated from those captions, you’ll receive the English captions before your subtitle files.
You can review the English captions before translation begins. See Verifying English Captions For Subtitle Orders.