I Only Received Part Of My Order

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When you place an order with multiple files, you will receive each one back as soon as it's completed. This means that you will receive an email once the first file is ready, even if the rest of the order is still in progress.

Since each file is worked on by a different team member, you may receive files back out of order. Rest assured we are still hard at work on your remaining files.

If you would like to adjust your email settings so that you only receive a single email when the entire order is ready, you can do so in your Notification Settings

If for any reason a file in your order cannot be completed (audio quality, processing issues, etc.), we'll email you to let you know that the file has been canceled and a full refund issued for it. 


Global Subtitles

When you place a global subtitles order and you do not provide your own English SRT file, we will create English captions for you for free. You will receive the English Captions files before your global subtitles files. 

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