Turnaround Times

Our team will work hard to get your transcript back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

Rushing Your Order

If you have a tight deadline, you may be interested in our Rush service that delivers your files back up to 5x faster.

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

Realtime Turnaround Estimates

You can add your files to checkout to receive more specific estimates. Estimated Turnaround Time is based on recent delivery times of similar-length files. It is only an estimate, not a guaranteed deadline.

Because the quality and content of files can vary greatly, we don't guarantee turnaround time, but we make every effort to get your order back to you within the estimate given at checkout.

Shorten Turnaround Time

The shorten turnaround time setting allows us to return your longer files back to you even faster than before. With this setting enabled, longer files (greater than 30 minutes) are split into smaller segments to be worked on by multiple transcriptionists simultaneously. Once completed, we stitch your file back together and deliver it to you in one seamless file. 

How to turn this feature on/off

1. Login to your Rev Account.
2. Click on the upper right dropdown, and click on Settings.
3. Scroll down to Order Preferences -> Transcript Settings, and click on the edit button.
4. Check the box for Shorten Turnaround Time.
5. Click on Save.

Benefits

• Faster delivery time. Speed of delivery up to 3 times faster.
• Has a larger effect on longer files

Downside

• Uncommon terms may be inconsistent across segments.
• Speaker names may be inconsistent across segments. (e.g. ‘speaker 1’ may be assigned a different person in each segment).

FAQs

Are you positive this service is free?

Yes, there is no additional cost.

If I just placed an order, can I use the faster delivery service on it?

No, faster delivery will apply to all future orders.

Can I use faster delivery for captions?

No, this service is only for transcription.

Can I toggle faster delivery on and off for specific orders?
Yes, but you would have to contact us and get confirmation before the order is placed. It is best to leave it on or off depending on your regular preference.

Is this a brand-new idea?
No, a customer shared with us the following information:

“In the days before the printing press, when all manuscripts had to be hand-written, some enterprising souls at the dawn of the university era (11th century) had to figure out a way to get more books into the hands of students. Someone decided to divide a book into various pieces, then give each piece to a separate copyist. So maybe 20 copyists got various portions of one book. In that way, the entrepreneur had one complete book in 1/20th the time it would take a single copyist laboring at the scriptoria to do the same thing.” - Steve H.

Our team will work hard to get your captions back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

Premium Captions

Automatic Transcription orders are delivered within minutes. If you are placing an order with a URL, there may be a delay in delivery if we experience any problems with accessing the link or if the link contains a large file.