Turnaround Times

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Transcription

Our team will work hard to get your transcript back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

File Length

Median Turnaround Time

Max Turnaround Time* 

0-10 minutes

2 hours

24 hours

11-30 minutes

8 hours

24 hours

31-60 minutes

16 hours

48 hours

61-120 minutes

24 hours

72 hours

>120 minutes

48 hours

72 hours

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

 

Rushing Your Order

If you have a tight deadline, you may be interested in our Rush service that delivers your files back up to 5x faster.

File Length

Rush: Median Turnaround Time

Rush: Max Turnaround Time* 

0-10 minutes

1 hour

12 hours

11-30 minutes

2 hours

12 hours

31-60 minutes

5 hours

24 hours

61-120 minutes

5 hours

24 hours

>120 minutes

5 hours

24 hours

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

 

Realtime Turnaround Estimates

You can add your files to checkout to receive more specific estimates. Estimated Turnaround Time is based on recent delivery times of similar-length files. It is only an estimate, not a guaranteed deadline.

Because the quality and content of files can vary greatly, we don't guarantee turnaround time, but we make every effort to get your order back to you within the estimate given at checkout.

 

Shorten Turnaround Time

The shorten turnaround time setting allows us to return your longer files back to you even faster than before. With this setting enabled, longer files (greater than 30 minutes) are split into smaller segments to be worked on by multiple transcriptionists simultaneously. Once completed, we stitch your file back together and deliver it to you in one seamless file. 

 

How to turn this feature on/off

  1. Login to your Rev Account.
  2. Click on the upper right dropdown, and click on Settings.
  3. Scroll down to Order Preferences -> Transcript Settings, and click on the edit button.
  4. Check the box for Shorten Turnaround Time.
  5. Click on Save.

 

Benefits

  • Faster delivery time. Speed of delivery up to 3 times faster.
  • Has a larger effect on longer files

 

Downside

  • Uncommon terms may be inconsistent across segments.
  • Speaker names may be inconsistent across segments. (e.g. ‘speaker 1’ may be assigned a different person in each segment).

 

FAQs

Are you positive this service is free?

Yes, there is no additional cost.

If I just placed an order, can I use the faster delivery service on it?

No, faster delivery will apply to all future orders.

Can I use faster delivery for captions?

No, this service is only for transcription.

Can I toggle faster delivery on and off for specific orders?
Yes, but you would have to contact us and get confirmation before the order is placed. It is best to leave it on or off depending on your regular preference.

Is this a brand-new idea?
No, a customer shared with us the following information:

“In the days before the printing press, when all manuscripts had to be hand-written, some enterprising souls at the dawn of the university era (11th century) had to figure out a way to get more books into the hands of students. Someone decided to divide a book into various pieces, then give each piece to a separate copyist. So maybe 20 copyists got various portions of one book. In that way, the entrepreneur had one complete book in 1/20th the time it would take a single copyist laboring at the scriptoria to do the same thing.” - Steve H.

Captions

Our team will work hard to get your captions back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

File Length

Median Turnaround Time

Max Turnaround Time*

0-30 minutes

2 hours

24 hours

30-60 minutes

12 hours

60 hours

60+ minutes

24 hours

120 hours

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

 

Premium Captions

File Length

Median Turnaround Time

Max Turnaround Time*

0-30 minutes

2 hours

18 hours

30-60 minutes

12 hours

48 hours

60+ minutes

30 hours

120 hours

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

 

Rushing Your Order

If you have a tight deadline, you may be interested in our Rush service which delivers your files back even sooner.

File Length

Median Turnaround Time

Max Turnaround Time*

0-30 minutes

1 hour

12 hours

30-60 minutes

10 hours

36 hours

60+ minutes

24 hours

60 hours

*Note: There are numerous factors that may cause your file to take longer than our median. You can learn more about these factors here.

 

Realtime Turnaround Estimates

You can add your files to checkout to receive more specific estimates. Estimated Turnaround Time is based on recent delivery times of similar-length files. It is only an estimate, not a guaranteed deadline.

Because the quality and content of files can vary greatly, we don't guarantee turnaround time, but we make every effort to get your order back to you within the estimate given at checkout.

Subtitles

Our translation team will work hard to get your subtitles back to you as quickly as possible, without sacrificing quality.

Turnaround time can vary depending on the language selected and whether or not we're creating the English captions (you have the option to provide an English .srt file at checkout if you have this available, which will speed up the process).

Turnaround time is based on individual file length, not total order size. For example, large orders with short videos will still be processed quickly.

Below you will find our standard turnaround estimates, once the English file has been completed, based on file length. Keep in mind that many files are completed much sooner than the listed estimates.

File Length

Estimated Turnaround Time

0-20 minutes

up to 48 hours

20-60 minutes

up to 96 hours

>60 minutes

>96 hours

 

What Can Affect Turnaround Time?

There are many factors that affect when you receive your file:

  • File length
  • Audio quality
  • Difficulty of content
  • Heaviness of accents
  • Languages requested (Japanese, German, and Chinese may have longer turnaround times)
  • Overall order volume at Rev

You can learn more about what can affect turnaround time here.

Automatic Transcription

Automatic Transcription orders are delivered within minutes. If you are placing an order with a URL, there may be a delay in delivery if we experience any problems with accessing the link or if the link contains a large file. 

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