Turnaround Times

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You can add your files to checkout to receive more specific realtime estimates. Estimated Turnaround Time is based on recent delivery times of similar-length files. It is only an estimate, not a guaranteed deadline.

Because the quality and content of files can vary greatly, we don't guarantee turnaround time, but we make every effort to get your order back to you within the estimate given at checkout.

Transcription

Our team will work hard to get your transcript back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

File Length

Median Turnaround Time

Max Turnaround Time* 

0-10 minutes

2 hours

24 hours

11-30 minutes

8 hours

24 hours

31-60 minutes

16 hours

48 hours

61-120 minutes

24 hours

72 hours

>120 minutes

48 hours

72 hours

Numerous factors may cause your file to take longer than our median.  

 

Rushing Your Order

If you have a tight deadline, you may be interested in our Rush service that delivers your files back up to 5x faster.

File Length

Rush: Median Turnaround Time

Rush: Max Turnaround Time* 

0-10 minutes

1 hour

12 hours

11-30 minutes

2 hours

12 hours

31-60 minutes

5 hours

24 hours

61-120 minutes

5 hours

24 hours

>120 minutes

5 hours

24 hours

Numerous factors may cause your file to take longer than our median. 

 

Shorten Turnaround Time

The shorten turnaround time setting allows us to return your longer files back to you even faster than before. With this setting enabled, longer files (greater than 30 minutes) are split into smaller segments to be worked on by multiple transcriptionists simultaneously. Once completed, we stitch your file back together and deliver it to you in one seamless file. This is a free service that can be toggled on or off within your account settings. 

The benefits of using this feature are faster delivery times with up to two times faster delivery, which is especially helpful for larger files. The downside of using this feature is that uncommon terms and speaker names may be inconsistent across segments (e.g. ‘speaker 1’ may be assigned a different person in each segment). 

To Turn this feature on:

  1. Login to your Rev Account.
  2. Click on the upper right dropdown next to your name, and click on My Account.
  3. Navigate to Order Preferences -> Transcript Settings, and click on the edit button.
  4. Check the box for Shorten Turnaround Time.
  5. Click on Save.

Screenshot of transcription split file setting.png

 

Captions

Our team will work hard to get your captions back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

File Length

Median Turnaround Time

Max Turnaround Time*

0-30 minutes

2 hours

24 hours

30-60 minutes

12 hours

60 hours

60+ minutes

24 hours

120 hours

Numerous factors may cause your file to take longer than our median. 

 

Premium Captions

File Length

Median Turnaround Time

Max Turnaround Time*

0-30 minutes

2 hours

18 hours

30-60 minutes

12 hours

48 hours

60+ minutes

30 hours

120 hours

Numerous factors may cause your file to take longer than our median. 

 

Rushing Your Order

If you have a tight deadline, you may be interested in our Rush service which delivers your files back even sooner.

File Length

Median Turnaround Time

Max Turnaround Time*

0-30 minutes

1 hour

12 hours

30-60 minutes

10 hours

36 hours

60+ minutes

24 hours

60 hours

Numerous factors may cause your file to take longer than our median. 

 

Subtitles

Our translation team will work hard to get your subtitles back to you as quickly as possible, without sacrificing quality.

Turnaround time can vary depending on the language selected and whether or not we're creating the English captions (you have the option to provide an English .srt file at checkout if you have this available, which will speed up the process).

Turnaround time is based on individual file length, not total order size. For example, large orders with short videos will still be processed quickly.

Below you will find our standard turnaround estimates, once the English file has been completed, based on file length. Keep in mind that many files are completed much sooner than the listed estimates.

File Length

Estimated Turnaround Time

0-20 minutes

up to 48 hours

20-60 minutes

up to 96 hours

>60 minutes

>96 hours

 

What Can Affect Turnaround Time?

There are many factors that affect when you receive your file:

  • File length
  • Audio quality
  • Difficulty of content
  • Heaviness of accents
  • Languages requested (Japanese, German, and Chinese may have longer turnaround times)
  • Overall order volume at Rev

Numerous factors may cause your file to take longer than our median. 

Automatic Transcription

AI Transcription orders are delivered within minutes. If you are placing an order with a URL, there may be a delay in delivery if we experience any problems with accessing the link or if the link contains a large file. 

AI Captions

AI Captions orders are delivered within minutes. If you are placing an order with a URL, there may be a delay in delivery if we experience any problems with accessing the link or if the link contains a large file. 

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