We understand how important accuracy is and we would be more than happy to have our Quality Control team review files that do not meet our quality standards.
Transcription
To send the file to Quality Control, simply email support@rev.com with your order number, file name and a description of what the issue is. If the file doesn't meet our quality expectations, we will have it redone at no additional cost.
Your feedback automatically flags the transcript for us to take a closer look and determine what action should be taken as a result of our quality review. We want you to be pleased with our service, so we appreciate your feedback and the opportunity to make it right.
Please note that we can review a file up to 6 months (180 days) past the date of delivery.
How does Rev rate the quality of transcript files when reviewing feedback?
(click the image to open a PDF)
Captions
To send the file to Quality Control, simply email support@rev.com with your order number, file name and a description of what the issue is. If the file doesn't meet our quality expectations, we will have it redone at no additional cost.
Your feedback automatically flags the captioner for us to take a closer look and determine what action should be taken as a result of our quality review. We want you to be pleased with our service, so we appreciate your feedback and the opportunity to make it right.
Please note that we can review a file up to 6 months (180 days) past the date of delivery.
How does Rev rate the quality of caption files when reviewing feedback?
(click the image to open a PDF)
Subtitles
To send the file to Quality Control, simply email support@rev.com with your order number, file name and a description of what the issue is. If the file doesn't meet our quality expectations, we will have it redone at no additional cost.
Your feedback automatically flags the captioner for us to take a closer look and determine what action should be taken as a result of our quality review. We want you to be pleased with our service, so we appreciate your feedback and the opportunity to make it right.
Please note that we can review a file up to 6 months (180 days) past the date of delivery.
Burned-in Captions and Subtitles
We understand how important it is that the quality of the burned-in captions/subtitles is the same as the original video. The resolution and frame size of your video will match that of your original upload.
Some other factors may be slightly reduced; however, the overall quality should mostly match the original video. If you placed your order through integration or with a URL, it may be that the version we received from the link is a lower-quality video than the original.
Replacing The Source Video for Burned-In Captions
If you would like to replace the video version we have with a higher quality file you can request this by emailing support@rev.com with the replacement file or a URL to the replacement file. When providing a URL, the video should be easily accessible and not password-protected.
When Support replaces the source file, this will only affect the burned-in caption file. When using the Online Editor the original file will still reflect in the editor, but the downloaded version will reflect the new video. Once the burned-in caption file is ready you will be notified via email.
You must go through the download steps to receive a new email for the new video. Downloading from a previously generated email will download the old version.