Placing an Order Using Cloud Services

Upload From Dropbox, Box or OneDrive

1. On your Home page, go to the Securely upload files and videos box and select Browse files.
2. In the upload window, select Dropbox, Box or OneDrive in the left menu.
3. Select Connect and sign in to your cloud account. You only need to do this once.
4. Select the files you want, then select Upload.

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Import From Google Drive

1. On your Home page, under Other ways to upload, open the Select integration menu and select Google Drive.
2. Sign in to Google and allow Rev to access your files. You only need to do this once.
3. Select the files you want to import.

If some files don’t import, Rev shows which ones failed so you can try them again.

Clio users on Pro and Enterprise/Unlimited plans can import from Clio matters the same way. See Clio Integration.

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Choose Your Service and Check Out

After your files upload, choose a service at checkout: human or AI transcription, human or AI captions, or Global Subtitles. You can also add options such as Rush, timestamps, verbatim or Premium. Then select Checkout to place your order. If Auto Transcribe with AI is turned on, files are transcribed with AI as soon as they upload. For details, see Placing An Order, Transcription Add-On Services, and Captions and Subtitles Add-On Services.

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Troubleshooting Cloud Uploads

• A file won’t upload: check that the file type and size are supported, and that you have access to the file in your cloud account. Shared files you can only view may not import.
• The upload window doesn’t show your files: disconnect and reconnect your cloud account, then try again.
• Still stuck: download the file to your computer and upload it with Browse files, or paste a public link with Upload from link.
• If none of these work, contact support with the file name and which cloud service you’re using.

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