Transition Overview
Why is this transition happening?
cielo24 has been acquired and is transferring client services to Rev to ensure long-term service continuity under the Rev platform. Rev offers robust accessibility services, including AI and human-powered transcription and translation.
When will it take effect?
The transition begins immediately, with cielo24 support ending on September 30, 2025. Your account will be fully supported by Rev after that date, but please be advised that your data and content will not be automatically migrated to Rev. We recommend that you manually save all of your content and data as soon as possible.
Will my pricing change?
Rev will honor existing pricing and rate structures previously in place with cielo24’s MSA contracts.
Accounts & Data
Will I need a new login or will my credentials stay the same?
We will set up a new Rev account for you. You can expect to receive an email from support@rev.com in the coming days with that information. Please do not proactively create a Rev account.
Will my existing projects/files/data carry over automatically?
No. Projects and files will not be automatically migrated to Rev. You will continue to have access to your cielo24 content until September 30, 2025, before which you will need to download and store anything you want to keep.
Will my data be stored in the same regions, or does that change?
Rev maintains a secure, SOC 2 Type II–certified environment. Data region specifics may differ; reach out to cielo24@rev.com with compliance-related questions.
Platform / API / Integration Support
What if I use a custom API?
Rev offers custom API integrations. Contact cielo24@rev.com with questions.
What platforms are supported by Rev?
Rev supports many platform integrations, including Brightcove, Kaltura, Panopto, Echo360, YouTube, and others.
If you need to use one of these integrations, please contact cielo24@rev.com before creating an account. Our support team will help you get started.
Accessibility & Legal Compliance
Does Rev offer human transcription and translation?
Yes. Rev offers both human transcription/translation and advanced AI-powered services. View all of our services here.
What about foreign languages?
Rev provides AI transcription in many languages, plus human transcription in Spanish and human translation in 20+ languages. See the full list of supported languages.
Specialized Services
What about audio description?
Rev does not currently offer audio description services. If this was part of your cielo24 workflow, please contact us for transition support.
Does Rev support dubbing or localization?
Rev does not offer dubbing. Human translation is available for subtitles; localization may require third-party support. Contact us for recommendations.
Support & Training
Will support hours or SLAs change?
Standard Rev support will apply. If your agreement includes custom SLAs or support terms, we will review those with you directly to ensure a smooth handoff.
Will I need training to use Rev?
Rev’s platform is designed to be intuitive. Most customers are up and running quickly.
Are onboarding sessions or documentation available?
Yes. We’ll provide onboarding support and resources to help make your transition smooth. View Learning Center HERE.
Contracts & Billing
Will my current contract be honored?
Yes. Rev will honor your existing contract terms, including pricing.
What happens if my contract includes special terms or SLAs?
If your agreement includes custom service-level terms or other exceptions, we’ll work with you directly to ensure a seamless handoff.
Where should I send my payments moving forward?
For any invoices billed on or after October 1, 2025, please send to the following:
JP Morgan Chase
270 Park Avenue
New York, NY 10017
USA Account #:932605170 Routing #: 111000614
Swift Code: CHASUS33
Can I request invoicing with Rev as a new customer?
Yes, you can. Here is how to qualify:
- Must meet our minimum threshold of $1500 ($18k yearly) of usage submitted every month as of 5/8/23.
- Agree to our net 30 terms.
- No bankruptcies in the last 12 months.
- Don’t require invoices to be uploaded to a 3rd party.
- Your account is not a subscription account created after 9/6/24
- Optional: can have PO information added to the invoice. It is the customer’s responsibility to provide the PO information along with the account number the PO needs to be applied to.
You can apply using our invoicing request form.
Please note: If you don’t meet our minimum requirements, you can use our invoicing feature by agreeing to be an autopay customer. You will get a monthly invoice and your account will be charged via credit card or ACH every month for the previous month’s orders.
Invoicing Terms
Prepay Invoice
We can provide a prepay invoice upon request via email to remittance@rev.com. The minimum amount for a prepay invoice request is:
- $2,500 for recurring invoicing customers
- $5,000 for all other pay-as-you-go accounts.
Please note: Any and all prepayments made are strictly non-refundable, as per our Terms of Service (6.A).
Autopay Invoicing
There is no minimum threshold for autopay invoicing. ACH/Wire or credit card is required to be set up on your account. The payment will be run monthly for the previous month’s orders. This cannot be manually changed. If you wish to turn off autopay, you will need to reach out to remittance@rev.com.
Please note: Turning off the autopay feature will result in your account being converted to a Pay-as-you-go account.
Payment Methods
For customers who receive invoices, we accept payment via two methods:
- Credit card - Access through the Rev.com portal.
-
Wire and ACH - If you plan to pay via wire and ACH please send an email to remittance@rev.com requesting our banking information.
- Remittances for ACH/Wire and check payments can be sent to remittance@rev.com. Please be sure to include your account number/invoice number.
Additional Questions
If you have questions or need assistance, contact: cielo24@rev.com.