Panopto Integration

You can order Rev captions from inside Panopto, one session at a time or automatically for every new recording in a folder. Rev sends the finished captions back to the session in Panopto. Panopto runs this connection using your Rev API key, so a Panopto administrator sets it up and controls who can order. Orders are charged to your Rev account.

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Connect Your Rev and Panopto Accounts

  1. Create a Rev account, or sign in if you already have one.
  2. Set up a way to pay for Panopto orders. Panopto orders use Rev’s API, which can’t charge a saved credit card. Your account needs one of these:
  3. Get your Rev API user key. On your Account Settings page, next to V1 API User Key, click Generate. Copy the key and keep it somewhere safe, because you can only see it once. If you lose it, click Regenerate to get a new one. Regenerating replaces the old key, so you’ll need to update it in Panopto.
Rev My Account page showing V1 API User Key with Regenerate, and V2 API Access Token with Generate

 

Add Rev in Panopto

  1. Sign in to Panopto as an administrator.

  2. Go to System > Caption & Translation Services. 

    Panopto System menu with Caption & Translation Services listed

  3. Click New.

    Panopto Caption & Translation Services page with the New button
  4. In Provider, select Rev.
  5. In Service Name, enter a name your users will recognize, such as “School of Business Captions.”
  6. In Private Key, paste your Rev API user key.

  7. Select Enable this provider, then click Submit.

    Panopto Create Caption or Translation Service window with Provider set to Rev and the Service Name, Private Key, Enable this provider and Allow any Creator options

    The description Panopto shows under the provider (price, turnaround and accuracy) is Panopto’s text and may not match Rev’s current pricing. Rev charges your account at your Rev rates.

Choose Who Can Request Captions

Rev places every Panopto request right away, with no approval step, so decide who can order:

  • Anyone who creates content: In System > Caption & Translation Services, select Allow any Creator to request this service level for Rev.

    Rev caption service in Panopto with the Allow any Creator to request this service level checkbox
  • Only specific users: Leave that box cleared. For each person who should order captions:
    1. Go to Users and select the user.
    2. On the Info tab, under System Roles, select Caption requester.

    3. Click Update Roles. 

      Panopto user Info tab with Caption requester selected under System Roles and the Update Roles button

Request Captions for a Session

  1. Open the session and click the Settings icon in the top bar. 

    Panopto session top bar with the Settings icon highlighted
  2. Select the Captions tab.

  3. Under Request Captions, choose your Rev service in Service level, then click Order.

    Panopto session Captions tab with Service level set to Rev and the Order button

  4. The request appears under Last Captioning Request with the status In Queue. 

    Panopto session Captions tab showing the last captioning request In Queue with Rev as the service level

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Caption New Recordings in a Folder Automatically

Rev captions every new recording added to the folder. Recordings already in the folder aren’t captioned.

  1. Open the folder and click the Settings icon in the top-right corner. 

    Panopto folder view with the Settings icon highlighted in the top-right corner

  2. On the Settings tab, under Captions, set Automatically caption new sessions using to your Rev service. 

    Panopto folder Settings tab with Automatically caption new sessions using set to Rev

Each new recording is sent as soon as it’s added, before anyone can edit it, and every one is a paid order.

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Track Caption Requests

  • One session: Open the session, click Settings, then select the Captions tab.

  • All sessions (administrators): Go to System > Caption & Translation Requests to see every request with its status, service and length.

    Panopto Caption & Translation Requests list showing a session, status, service name and length

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Troubleshooting Panopto Orders

  • “Account balance has been reached” or orders not going through: Add a prepaid balance or contact Sales about invoicing. Saved credit cards can’t be used for Panopto orders.
  • Orders went through without my approval: Rev places Panopto requests right away. To control who orders, see Choose Who Can Request Captions.
  • The file name in Rev is a string of letters and numbers: Panopto sends a link, not the session title, so Rev names the file from that link. Use Panopto to match captions to sessions.
  • I was charged for the full recording: Rev captions the whole recording Panopto sends, including any parts trimmed in the Panopto editor.
  • Other Panopto settings: Panopto controls this connection, so contact Panopto support for questions about Panopto’s own options.

If you still need help, email support@rev.com.

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