What types of payment can you accept?
Rev offers a variety of payment options to meet each of our customer's needs. You can set up your Rev account with the option that makes the most sense for you. So what are my options?
We accept all major credit cards. You can add or edit your credit card information in your Payment Settings, which can be accessed from the upper right menu by clicking the gear icon, then clicking Payment Methods in the left menu.
See more details on adding or updating credit card information to your account here.
We accept payments via PayPal. You can go to Make a Payment in your settings and pay via PayPal in just a few clicks.
You can add a prepaid balance in your Payment Settings, which can be accessed from the upper right menu by clicking the gear icon, then clicking Payment Methods in the left menu. You can add funds from all major credit cards or a PayPal account. Any amount remaining on a prepaid balance will also display here.
See more details on adding or viewing a prepaid balance here.
We offer Net 30 invoicing for qualified customers. Beginning April 1, 2021, invoicing will only be available to users who are spending $375 per month on all of Rev services. For Rev services supported by our freelancer marketplace, this equates to 5 hours of audio or video content per month.
Note: This volume does not need to be evenly distributed across 12 months, but Rev will be monitoring usage and will convert users to “pay-as-you-go” if you fall under the $375 limit month after month.
If your needs meet this volume requirement and you would like to apply for invoicing, please visit our Contact Us page and choose the Invoicing option to inquire about this option.
Invoicing: Specifying a cost center
When placing an order, you can use the ‘PO, Project or Department’ field to enter a purchase order number, project code, cost center, department, or any other identifying information. Orders will be grouped and subtotaled by this field in your invoice.
Invoicing: What if I need invoicing, but I don’t qualify?
We understand that some customers use invoicing as their primary payment method, but we are unable to support invoicing for customers utilizing under 5 hours of Rev services per month today.
If you are an education or government institution, we encourage you to review our other payment options. Procurement cards (p-cards) and our prepay option may be the best fit if you are working on small or one-off projects. If you have multiple departments working with Rev and would like to establish Rev as a vendor, please contact our sales team here.
If you plan to spend at least $10,000 in annual business with Rev, the Rev Pro Plan would be the best option for you. This is ideal for individuals or businesses with recurring transcript or caption needs that want a scalable workflow tailored to the business. This plan requires upfront payments but provides users access to invoicing and volume discounts. Please see here for more details.
If you're having trouble processing your order, it may be due to one of the following:
- You're a user on a shared account and are attempting to use a different payment method than the one provided by the account owner
- All users on a shared account must use the payment method added by the account owner
- Incorrect billing information entered (the ZIP code is the most common culprit)
- You’ve reached your credit limit
- Your credit limit has decreased
- A hold on your card (e.g. hotel, rental) that puts you over your credit limit
- There is a suspicious purchase on your card and your bank has temporarily frozen the account
- Bank-imposed freeze for other reasons
- You're on a road trip
- High transaction amount