Clearing Your Browser's Cache and Cookies

If a Rev page won’t load, looks out of date, or keeps signing you out, clearing your browser’s cache and cookies is the first step we suggest. Your browser stores copies of pages (cache) and small files that remember you (cookies). When these get out of date, pages can misbehave. This article explains how to test the problem in a private window first, then how to clear your cache and cookies in Chrome, Edge, Firefox and Safari.

In this article

Before You Start

  • Try a private window first. Open a private window (Incognito in Chrome, InPrivate in Edge, Private Window in Firefox and Safari) and sign in to Rev there. If the problem goes away, clearing your cache and cookies will likely fix it.
  • You’ll be signed out. Clearing cookies signs you out of Rev and most other websites, so save any unfinished work and make sure you know your passwords.
  • Choose a time range. Most browsers ask how far back to clear. Choose All time (or Everything) for the best results.

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Chrome

  1. In Chrome, select the three-dot menu in the top right.
  2. Select Delete browsing data.
  3. Set Time range to All time.
  4. Check Cookies and other site data and Cached images and files.
  5. Select Delete data.

If you’re signed in to Chrome with a Google Account, this also clears the data on your other synced devices. For more detail, see Google’s instructions.

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Microsoft Edge

  1. In Edge, select the three-dot menu in the top right, then select Settings.
  2. Select Privacy, search, and services.
  3. Next to Clear browsing data now, select Choose what to clear.
  4. Set Time range to All time.
  5. Check Cookies and other site data and Cached images and files.
  6. Select Clear now.

For more detail, see Microsoft’s instructions.

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Firefox

  1. In Firefox, select the menu button (three lines) in the top right, then select Settings.
  2. Select Privacy & Security.
  3. Under Cookies and Site Data, select Clear Data.
  4. Set When to Everything.
  5. Check Cookies and site data and Temporary cached files and pages.
  6. Select Clear.

To clear data for Rev only, go to rev.com, select the padlock icon to the left of the address bar, and choose Clear cookies and site data. For more detail, see Mozilla’s instructions.

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Safari on Mac

  1. In Safari, choose Safari > Settings from the menu bar.
  2. Select Privacy.
  3. Select Manage Website Data.
  4. To clear data for Rev only, type rev in the search field, select the results and select Remove. To clear everything, select Remove All.
  5. Select Done, then restart Safari.

For more detail, see Apple’s instructions for Mac.

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Safari on iPhone and iPad

  1. Open the Settings app and go to Apps > Safari.
  2. Tap Clear History and Website Data.
  3. Choose a time frame, then tap Clear History.

To keep your browsing history and clear only cookies and cache, go to Settings > Apps > Safari > Advanced > Website Data and tap Remove All Website Data. For more detail, see Apple’s instructions for iPhone.

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Still Having Trouble

If the problem continues after clearing your cache and cookies:

  • Make sure your browser is up to date, then restart it.
  • Try a different browser.
  • Turn off browser extensions, especially ad blockers, and reload the page.

If none of these help, contact support. Tell us which browser and device you’re using, what you were trying to do, and include a screenshot of any error message.

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