Whitelisting An Email

If you’re not getting emails from Rev, such as sign-in codes, password resets, receipts or completed-order notices, add rev.com to your email’s approved senders. This is often called whitelisting, allowlisting or adding a safe sender. It tells your email provider you trust Rev, so our emails go to your inbox instead of spam. This article explains what to check first and how to add rev.com in Gmail, Outlook and other email apps.

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Check These First

  • Check your spam or junk folder. If you find a Rev email there, mark it as Not spam.
  • In Gmail, check the Promotions and Updates tabs.
  • Make sure the email address on your Rev account is spelled correctly. You can see it in Account Settings.

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Gmail

  1. Open Gmail on a computer.
  2. In the search box at the top, select the search options icon.
  3. In the From field, enter rev.com. Leave the other fields blank.

  4. Select Create filter.

    Gmail search options form with rev.com entered in the From field and the Create filter link highlighted.
  5. Check Never send it to Spam. You can also check Always mark it as important.
  6. Select Create filter.
Gmail filter options for messages from rev.com, with Never send it to Spam checked and the Create filter button highlighted.

For more detail, see Google’s instructions for creating filters.

 

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Outlook

In Outlook.com or the new Outlook:

  1. Select Settings (the gear icon), then Mail > Junk email.
  2. Under Safe senders and domains, select Add.
  3. Enter rev.com and press Enter.
  4. Select Save.

For more detail, see Microsoft’s instructions for Safe senders.

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Other Email Apps

Most email apps let you mark a sender as safe. If you can’t find that setting, these usually work:

  • Add support@rev.com to your contacts.
  • Open a Rev email in your spam or junk folder and mark it as Not spam or Not junk.

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Work or School Email

If you sign in to Rev with a work or school email address, your organization’s email filter may block our emails before they reach your inbox. Ask your IT department to add rev.com to the organization’s allowed senders.

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