Warpwire

You can order Rev captions from inside Warpwire. Rev sends the finished captions back to the video in Warpwire automatically. Warpwire connects to Rev using your Rev API key, so a Warpwire Institutional Administrator sets up the integration and approves caption requests. Orders are charged to your Rev account.

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Connect Warpwire and Rev

You must be a Warpwire Institutional Administrator to connect Warpwire and Rev.

 

Set Up Your Rev Account

  1. Create a Rev account, or sign in if you already have one.
  2. Set up a way to pay for Warpwire orders. Warpwire orders use Rev’s API, which can’t charge a saved credit card. Your account needs one of these:
  3. Get your Rev API user key. On your Account Settings page, next to V1 API User Key, click Generate. Copy the key and keep it somewhere safe, because you can only see it once. If you lose it, click Regenerate to get a new one. Regenerating replaces the old key, so you’ll need to update it in Warpwire.

 

Add Rev in Warpwire

  1. In Warpwire, click your username in the upper-right corner, then click Admin Tool.

    Warpwire account menu open under the username, with Admin Tool listed

  2. Click Closed Captions.

    Warpwire Admin Tool with the Closed Caption Requests menu selected

  3. Click Manage Profiles in the upper-right corner, then click Add Profile.

    Warpwire closed caption page with the Add Profile and Manage Requests buttons
  4. In Name, enter a name for the profile. To use it for all requests, set Default to Yes.
  5. In Provider, select Rev.
  6. In Client API Key, enter the email address of your Rev account.
  7. In User API Key, paste your Rev API user key.

  8. Choose a Quality and a Turnaround.

    Warpwire Add Closed Caption Profile window with Name, Default, Provider set to Rev, Client API Key, User API Key, Quality and Turnaround fields and a Save button
  9. Click Save.

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Let Some Users Skip Approval (Optional)

By default, an Institutional Administrator must approve every caption request before it’s sent to Rev. To let specific users or groups order without approval:

  1. In Admin Tool > Closed Captions, click Manage Profiles.
  2. Next to the Rev profile, click Permissions.
  3. Click Add User or Add Group and choose who can skip approval.

Requests from these users go to Rev right away and are charged to your Rev account.

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Request Captions in Warpwire

  1. In your Warpwire Media Library, open the library that has your video.

    Warpwire Media Library page showing a library

  2. Click the menu button in the lower-right corner of the video, then click Settings.

    Warpwire library with a video’s menu open and Settings highlighted

  3. Next to Captions, click + Add.

    Warpwire media settings window with the + Add button next to Captions highlighted

  4. Click Request Caption.

    Warpwire captions window with Upload Caption File, Request Caption and View Caption Requests buttons, with Request Caption highlighted
  5. If the video’s language, or the language you want captions in, isn’t English, select Source or destination language is not English.

  6. Click Create.

    Warpwire Create a Closed Caption request for this Media window with the Source or destination language is not English checkbox and the Create button

  7. When you see “Caption Request successfully submitted,” click Done.

    Warpwire message reading Caption Request successfully submitted

Your request goes to your Institutional Administrator for approval. If you have permission to skip approval, it goes to Rev right away. When Rev finishes, the captions are added to the video in Warpwire automatically.

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Approve Caption Requests

Institutional Administrators approve or reject each request before it’s sent to Rev.

  1. In Warpwire, go to Admin Tool > Closed Captions. Each request shows its title, language, requester, caption profile, video length and status.
  2. To find requests waiting for approval, sort by Status.
  3. Click View Request. You can change the source language, destination language or profile here.
  4. Click Accept to send the video to Rev, or click Reject Caption Request and enter a reason for the requester.

Each approved request is charged to your Rev account.

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Check Caption Request Status

  1. Open the video’s Settings, then click + Add next to Captions.

  2. Click View Caption Requests to see each request and its status.

    Warpwire captions window with View Caption Requests highlighted
  3. Close the window to return to your Media Library.

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Troubleshooting Warpwire Orders

  • “Your institution is not set up to request closed caption processing”: An Institutional Administrator needs to add Rev in Warpwire first (see Add Rev in Warpwire).
  • A request hasn’t reached Rev: It’s probably waiting for approval. Ask your Institutional Administrator to check Admin Tool > Closed Captions.
  • Requests fail with “The account balance has been reached, customers must be invoiced in order to exceed account balance”: Your Rev account has no prepaid balance left and isn’t invoiced. Add to your prepaid balance on Payment details, or contact Sales about invoicing. Warpwire orders can’t be charged to a credit card.
  • Requests stopped working after you regenerated your Rev API key: Edit the Rev profile in Warpwire and paste the new key in User API Key.
  • You already have a caption file: Instead of requesting captions, click Upload Caption File in the same window. Warpwire accepts WebVTT and SRT files.

If you still need help, email support@rev.com.

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