Rev Legal Fall Release 2024

Release Date: Oct 2, 2024

Release Note Date: Sep 28, 2024

Overview

In this release we have made major changes to the order placement experience on Rev.com to serve legal customers. We are adding functionality to better match the workflow of legal customers by enabling customers to choose their preferred delivery date, submit Trial transcript orders, upload zip files, as well as include multichannel audio files with their orders. 

Features

Pick Your Date of Your Transcript Order

Now select the specific delivery date for Ready to Certify and Human Rough Draft orders during checkout. Rev will prioritize orders by expected delivery date and ensure files are delivered back before 11:59pm ET on the date of expected delivery. 

Ready to Certify (RTC) and Human Rough Draft (HRD) selections include a date section and calendar view with date pricing that reflects the speed of delivery.*

Delivery Pricing Structure

The pricing table below outlines the cost to expedite your order based on the delivery date you choose. This is an add-on charge that will be displayed in the order placement environment, and will reflect percentages on your base transcript unit rate. For questions on detailed amounts, please contact your Customer Success Manager. 

Support for Legal Trials

At order replacement, we’re adding “Trials” to the drop-down menu selection as an additional proceeding type.  This feature leverages our recent release of Multichannel audio support for .trm files (For the Record format). 

The proceeding type categories are:

• Depositions
• Hearings
• Examinations Under Oath
• Statements On Record
• Trials ← New
• Other: This proceeding type is meant for proceedings that do not fall into the 5 proceeding types we support at scale. Please coordinate with your AE or CSM before using this category

Trial Service Fee

All Trials transcripts will be charged a 20% additional service fee to support the complexity of these orders. When Human Rough Draft and Ready to Certify are requested in the same order, the 20% charge will only be applied to the Ready to Certify transcript.

Zip Files Support

Zip files can be uploaded to main audio sections. Once the file is uploaded, the files are unpacked in that section and can be reorganized into the correct sequence.

Expected behavior:

• We only extract audio and video files from the zip folders. Other file types are ignored.
• The extracted audio/video is all sent to the "Main audio/video" bucket.

How it works:

1. Drag and drop the zip file into “Main Audio” section

2. Audio and video is extracted from zip

3. Audio and video files are uploaded to checkout

API Delivery Features

Allow customers to query available delivery options and dates per legal deliverable type to use in subsequent API calls to the /orders endpoint to ensure orders are completed on the requested delivery date.

Endpoints Affected and Documentation:

• GET /legaldeliverableoptions ← New
  • https://www.rev.com/api/legaldeliverableoptionsget
• POST /orders
  • https://www.rev.com/api/orderspostlegaltranscription
• GET /orders
  • https://www.rev.com/api/ordersgetlegaltranscription
• GET /orders/{order_num}
  • https://www.rev.com/api/ordersgetonelegaltranscription

GET /legaldeliverableoptions ← New

Purpose: Get delivery options available for order based on audio length of the file and service line.

Object: deliverable_options

Query Parameters: lengthSeconds

deliverable_type:

• legal_ready_to_certify
• legal_human_rough_draft
• legal_ai_rough_draft

delivery_options:

• business_days
• delivery_date
• valid_until

Example request url:

https://api.rev.com/api/v1/legaldeliverableoptions?lengthSeconds=28800

Example response body:

POST /orders

Purpose: Include a specific delivery date within transcription_options when placing orders to ensure transcripts are prioritized within the requested window.

Object: deliverable_options

New fields and objects

deliverable_type:

• legal_ready_to_certify
• legal_human_rough_draft
• legal_ai_rough_draft

business_days

• Valid business days will be provided through the /legaldeliverableoptions endpoint

Request body example:

GET /orders and GET /orders/{order_num}

Changes: Retrieving order details now includes metadata for legal transcriptions. 

New fields and objects:

• placed_on
• delivered_on
• legal_transcription
• proceeding_type
• template
• deliverable_details
• deliverable_type
• delivery_date
• delivered_on

deliverable_details:

• deliverable_type
• delivery_date
• delivered_on

Example Request URL:

• https://api.rev.com/api/v1/orders
• https://api.rev.com/api/v1/orders/{order_num}

Example Response Body:

Notes & Tips for Placing Successful Orders

• Choosing your date in this new order placement environment will reflect “rush” add-on fees for orders you need sooner than our standard delivery for legal transcript orders. Turnaround times will now be standardized to align with our new date selection. Please note the following and be sure to align with your Customer Success Manager if you have any questions:
  • HRD = 3 business days
  • RTC = 7 business days
• Select all of the transcription types you need for each proceeding. When ordering both HRD and RTC transcripts for Trials orders, Rev will waive the add-on charge for your HRD transcript. Note: this benefit only applies to those who select both at the time of order.
• For first time ordering of trials, you will need to work with your Customer Success representative. For those interested in learning more about our enterprise offerings for Trials support, please reach out to our sales team.
• With the new zip file upload capability, if your recording file has been split into multiple audio files, you would have the ability to just upload all of the split files at check out and have Rev concatenate them for you. Customers will have the option to see all files, reorder them as necessary for the concatenation, as well as add or remove files for the concatenation.
• For zip folders that contain other supplemental files like speaker list, exhibits, etc… please be sure to upload those files individually into their respective buckets.