Can the service and/or an employee read my transcripts?
If you request human transcription services, Rev’s professional transcribers (“Revvers”) will be able to access your files as they work with them. Support staff and engineering have limited visibility into your transcripts and files to assist with customer support and debugging. Aside from those instances, most Rev employees do not have access to your transcripts or audio files.
Can the service and/or an employee access my audio files?
If you request human transcription services, Rev’s professional transcribers (“Revvers”) will be able to access your files as they work with them. Support staff and engineering have limited visibility into your transcripts and files to assist with customer support and debugging. Aside from those instances, most Rev employees do not have access to your transcripts or audio files.
Are audio files and/or transcriptions stored on company servers?
Yes.
Are my data, audio files, and transcripts encrypted on company servers or while in transit?
Rev uses technical security measures to guard against unauthorized access to Personal Data that is being transmitted over an electronic communications network, including a mechanism to encrypt electronic information whenever appropriate, such as while in transit or in storage on networks or systems to which unauthorized individuals may have access. All files are stored in proper HIPAA-compliant cloud facilities.
Can you explain the encryption workflow for every transcription, from when I upload to long-term storage of data?
Every upload is secured through HTTPS/TLS/SSL. The storage disks are encrypted at rest, meaning that even if the storage drive was physically stolen it would be impossible to read the data.
Is my data shared and/or sold to a third party?
We do not sell your data to any third parties. The only user data shared is tied to orders placed by a customer for services provided by an approved subprocessor as listed on our Data Processing Addendum (DPA).
What data is shared with third parties and why?
Same answer as above. Further, Rev imposes contractual obligations on any such Subprocessor that are substantially the same and are no less protective of Personal Data as those imposed on Rev to ensure they meet or exceed the same security requirement Rev provides our users.
How does the company handle requests for my data, audio files, and transcripts from law enforcement or private investigators?
All requests from law enforcement or private investigators are reviewed by our legal counsel prior to providing any user data or files. Rev's legal council advises on what we are required to provide, when applicable.
What technology is used to train your transcription service?
Rev is trained on the largest and most diverse dataset of voices, which comprises over 7 million hours of voice collected since 2010. Rev’s data is not a purchased bank of recordings but represents real voices that are submitted for transcription. Furthermore, Rev uses a unique continuous feedback loop between the AI and more than 72,000 human transcriptionists (“Revvers”) to train the AI. This continuous feedback loop has allowed Rev’s AI to progress to the point that its most recent ASR model is capable of over 95% accuracy itself, and 99%+ accuracy when combined with humans. Rev’s data continues to grow as customers submit recordings, which is what has allowed Rev to train its most recent automated speech recognition (ASR) model with 730+ years worth of audio.
Do you use my audio and transcription files to train your service?
Yes. See above.
Do you use artificial intelligence to transcribe audio files? If so, what kind?
Yes. Rev’s most recent Automatic Speech Recognition (ASR) model is capable of over 95% accuracy in real-time, making it the world’s most accurate ASR across languages, dialects, and genders. Instead of combining multiple separately trained components, the model is a single neural network trained in an end-to-end model as one unit, learning as it goes.
Who owns the intellectual property rights to my audio and transcription files?
You own the intellectual property rights to your content.
Does Rev have dedicated data usage explanations (besides a privacy policy)?
Rev has a Data Processing Addendum.