AI Training Opt-Out
At Rev, providing accurate ASR to our customers is our mission, as every voice deserves to be understood fully and accurately around the world. We’re deeply committed to ensuring the most safe, equitable, and transparent experience for all of our customers.
This article explains how Rev uses customer content to train its AI models, what an AI training opt-out covers, who can opt out, and how to request one. It applies to Rev.com accounts.
Table Of Contents
How Rev uses customer content for AI training
Rev’s speech-to-text services, including its human transcription services, rely on Rev’s own automatic speech recognition (ASR) technology. Under Rev’s Terms of Service, your content may be analyzed by Rev’s ASR models and other Rev AI models and may be used for continuous training of those models. Rev’s models are proprietary to Rev and are not shared with or disclosed to any third party.
Rev does not use customer content for any generative AI model training. The third-party large language model (LLM) providers that power some Rev features do not retain or train on Rev customer data.
In 2023 our Terms of Service (TOS), and that update was shared via email to our users. As outlined in our update, Rev uses data perpetually, not just while being an active customer, and it is used anonymously to train Rev’s proprietary AI.
It’s important to note that all TOS updates are shared with customers via email at the same time (and only when) the website is updated. New updates to our TOS have been made since the one mentioned above.
The opt out process
What an AI training opt-out does
When you opt out, Rev excludes your content from the data it uses to train its AI models.
Who can opt out
Rev is committed to providing the most accurate and transparent services to its customers and will continue to do so. Enterprise customers and customers with an Unlimited Subscription plan are able to opt out of sharing their data for training purposes.
How to request an opt-out
Contact your account manager or Rev Support at support@rev.com and ask to opt out of AI training.
What happens after you request an opt-out
Rev applies opt-outs manually, so the change is not instant. Your account manager or Rev Support will email you when your content has been excluded from AI training.
What an opt-out does not change
- Your agreement. An opt-out is applied in Rev’s systems. It does not remove or change the AI training language in your agreement with Rev. If you need that language changed, contact Sales.
- Service delivery. Your files are still processed to deliver the services you order, including AI transcription.
- Data retention. An opt-out does not delete your files or transcripts. For retention and deletion options, see Privacy And Security.
Frequently asked questions
Does Rev train generative AI models on my content?
No. Rev’s Terms of Service state that customer content will not be used for any generative AI model training. Third-party LLM providers that power Rev features do not retain or train on Rev customer data.
Is Rev’s AI shared with anyone else?
No. Under the Terms of Service, Rev’s ASR and other AI models are proprietary to Rev and are not shared with or disclosed to any third party.
Which plans include AI training opt-out?
Enterprise/Unlimited accounts. To discuss plan options, contact Sales.
How will I know my opt-out has been applied?
Your account manager or Rev Support will email you once the exclusion has been made.
Where can I read more?
See Rev’s Terms of Service and the Privacy And Security article.