Cancel An Order

You can cancel an order yourself until our team starts working on it. Work usually begins soon after checkout, so the window to cancel is short. When you cancel an order, you receive a full refund.

Please note that there may be a slight delay in communication between the order page and your order status. 

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How to cancel an order

  1. Go to your Order History.
  2. Select the order you want to cancel.

  3. Select Cancel Order, below the order total.

    Order total showing $1.39 (pending) with a Cancel Order button below it
  4. In the Confirm Order Cancellation window, select Cancel Order again. To keep the order, select Go Back.

Canceling can’t be undone.

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If you don’t see the Cancel Order button

If there’s no Cancel Order button, work on your order has already started and it can no longer be canceled from your account. The order page can take a moment to catch up with your order’s status, so the button may disappear shortly after you open the page.

Order total showing $1.39 with a Print Receipt link and no Cancel Order button, because work on the order has started

If you still need to cancel, contact support as soon as possible. Cancellations aren’t guaranteed once work has started.

Confirm Order Cancellation window asking ‘Are you sure you want to cancel the order? This action cannot be undone.’ with Go Back and Cancel Order buttons

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If you get an error when canceling

An error usually means work on your order started after the page loaded, so the order can no longer be canceled. Refresh your order page: if the Cancel Order button is gone, the order is already being worked on.

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