HIPAA Compliance
Rev offers a HIPAA-specific subscription plan for customers who need to process protected health information (PHI). HIPAA protections apply to accounts on this plan with a signed Business Associate Agreement (BAA) with Rev. The plan is available at the Unlimited level (formerly called Enterprise) and is set up with Rev's Sales team.
In This Article
- What is the HIPAA subscription plan?
- Who can use the HIPAA subscription plan?
- What features are included?
- What is different on the HIPAA plan?
- How does sharing work on the HIPAA plan?
- What do I need to get started?
- How is the HIPAA plan billed?
- Need help with HIPAA?
- HIPAA Compliance For Other Products
What is the HIPAA subscription plan?
The HIPAA subscription plan is a special Rev plan that turns on HIPAA-compliant features for every user in your account. It includes most of Rev's core features, with some features removed or changed to meet HIPAA Privacy and Security Rule requirements.
Who can use the HIPAA subscription plan?
The HIPAA subscription plan is available to Enterprise/Unlimited customers. It is not available on the Free, Essentials, or Pro plans, and it isn’t available through general sign-up.
Contact Sales to learn more.
What features are included?
The HIPAA subscription plan includes:
- Rev mobile app
- Meeting Hub and AI Notetaker
- Workspaces and folder management
- User management
- Automatic AI transcription
- Automatic summary generation
- Summary Builder
- AI captioning
- Domain Claiming
What is different on the HIPAA plan?
- Rev has executed BAAs with the data sub processors that handle customer data.
- The "Paste URL" option is removed from upload and checkout.
- Only AI services are available. Human transcription and other human services are not offered on this plan.
- Delivery notification emails don't include transcripts or summaries. You access them in your Rev account.
How does sharing work on the HIPAA plan?
Sharing is limited to people inside your organization. Public sharing links are turned off for transcripts and summaries.
In a file’s sharing settings, the General access menu offers Organization and Restricted, but not Public.
What do I need to get started?
Before Rev can set up a HIPAA account, your organization needs a Master Service Agreement (MSA) and a Business Associate Agreement (BAA) with Rev. Contact your account manager to get started. If you don't have an account manager, contact Rev’s Sales team or email support@rev.com with any questions.
How is the HIPAA plan billed?
The HIPAA subscription plan is billed annually. A month-to-month option is not available.
Need help with HIPAA?
Contact your account manager or email support@rev.com.
HIPAA Compliance For Other Products
The HIPAA subscription plan covers the Rev web and mobile apps. Rev also offers HIPAA options for the Rev AI API and for Legal transcription. HIPAA protections are set up for each account, so having HIPAA on one account or product doesn't turn it on for another.
HIPAA for Rev.ai API
Rev AI API accounts can be HIPAA enabled. This requires a signed BAA and an updated Master Service Agreement (MSA). Only new accounts can place HIPAA-compliant orders so if you already have an account, you'll need to create a new one when working with our team to set up your HIPAA enabled account. Rev AI then enables HIPAA-compliant processing on that account and confirms when it's done. You can check that HIPAA is enabled on the Account page at rev.ai/account.
HIPAA-enabled Rev AI accounts don't support human services, and some API fields and features aren't available. See the Rev AI HIPAA documentation for the full list.
To get started, contact your account manager or Rev Sales team.
HIPAA for Legal transcription
Rev Legal transcription orders that require HIPAA are worked only by transcribers who meet Rev's HIPAA requirements. These transcribers complete HIPAA certification every year, pass a background check, and sign a BAA with Rev. To set up HIPAA for your Legal account, contact your account manager or speak with our sales team if you don't have an account yet.