Why is my caption order delayed?
Our estimated turnaround time shown on the checkout page is based on recent delivery times of similar length files. It is only an estimate, not a guaranteed deadline and does not take audio difficulty or complexity into account. You can learn more about our turnaround times here.
What Can Affect Turnaround Time?
There are many factors that affect when you receive your file:
- File length
- Audio quality
- Difficulty of content
- Heaviness of accents
- Overall order volume at Rev
Because the quality and content of files can vary greatly, we don't guarantee turnaround time, but we make every effort to get your order back to you within the estimate given at checkout.