Rev Max FAQ Follow

Note: This is only relevant to select customers who have subscribed to Rev Max.

Overview

Rev Max is Rev’s new subscription offering for our automated transcription product. We are launching a closed beta to select customers in early August 2022. This closed beta includes one “Premium” paid tier: $29.99/month for 20 hours/month.

We will be sure to keep this FAQ up to date as we continue to evolve this offering.

FAQs

What is part of the closed beta?

We are launching a new subscription offering for our automated transcription product. As part of the closed beta, we are launching one “premium” user tier – meaning it is only available to single users using a credit card (non-Enterprise customers). This single tier will be $29.99/month for 20 hours/month. You need to pay for your subscription using a credit card. The subscription auto-renews monthly.

Why would I want to subscribe to the beta? 

• Simple and cost-effective solution that speaks to your needs – less expensive and easier workflow than placing recurring pay-as-you-go orders
• $29.99/month for 20 hours/month (vs. $0.25/minute)
• Seamless Zoom integration – users of Zoom can send unlimited Zoom cloud recordings automatically to Rev and have unlimited Rev transcripts of those Zoom meetings.
• This is only available for subscribers
• Near-perfect speaker identification: Speaker identification is near-perfect thanks to the use of Zoom’s cloud recordings via Rev’s integration with Zoom, combined with Rev’s world-leading AI speech-to-text technology. 
• Still powered by the same, best-in-class 90% accurate ASR (automatic speech recognition)

Where do I go to subscribe?

Please go here to subscribe today. If you’d like more information about the subscription, you can go to this landing page to read more.

If I cancel my subscription, can it be renewed at a later date?

Yes! Navigate to the "Manage Subscription" page on your account to reactive your membership.

Who is eligible for Rev Max?

Single self-serve users who are paying with a credit card. Users do not have access to the subscribe endpoint (meaning you cannot subscribe to Rev Max) if you are a Rev Pro customer, monthly invoicing customer, or a customer with shared accounts or Workspaces set up. 

Where do I go to manage my subscription?

Please go to the Manage Subscription page to make any changes to your subscription. This includes changing your credit card, downloading receipts, checking your remaining usage, canceling your subscription or renewing your subscription.

Do I still have the ability to pay on a pay-per-minute basis for automated transcription? 

Yes, you have the option to continue to pay for automated transcription on a pay-per-minute basis at our original $0.25/minute rate if you choose not to subscribe.

What other Rev products (ie., human transcription, captions, subtitles) are included in Rev Max? 

As of now, automated transcription is the only Rev product included in the Rev Max subscription offering. 

Is the instant rough draft add-on included in the Rev Max subscription?

No, if you want to place an order for an instant rough draft along with your human transcription order, you will need to pay the $0.25/minute pricing for that rough draft transcript.

How do Rev Max subscribers place an order?

You can use Rev’s automated transcription checkout like normal. Each time you proceed through checkout, you will see the price of their transcription order crossed out.

Each transcribed file will appear in My Files.

How does the Zoom integration work?

Only active subscribers have access to the Zoom integration. 

Once you are subscribed, you will be redirected to the “Manage Zoom Integration” page. From that page you can follow the simple steps to get started:

1. Link your Rev account to your Zoom account.

Note: You must have a Pro, Business, Business+, Enterprise or Education Zoom account to use this integration. This integration will not work for Free (Basic) Zoom users.

     2. Configure your Zoom settings

Zoom settings that must be enabled to use the Zoom integration: 

• Cloud Recording Enabled
• Record Video Enabled
• Record Audio Transcript Enabled
  • For Zoom Business, Business+, Enterprise, or Education Customers, Zoom settings must be enabled to receive enhanced speaker identification
  • Record Audio Transcript Enabled

Note: We require users to cloud record their zoom meetings to use our app. There are limitations on Zoom Cloud recording that are listed in this article from Zoom.

Note: If you are part of an organization's Zoom account, you will need the admin for your Zoom account to give you approval to download the app. You can select "Request Pre-approval" to alert your admin for approval.

Once you have completed those two steps, the Zoom integration is ready for use. During your next Zoom meeting, you need to record your meeting to the cloud. (Press Record > Record to the Cloud). Once the integration setup is complete, all meetings recorded to the cloud will be transcribed by Rev. The completed automated transcripts will live in My Files on rev.com. 

How do recorded Zoom meetings count towards the monthly usage cap (20 hours)?

They don’t! You get unlimited transcripts of your Zoom meetings.

What is the difference between Rev Max, Rev Live Captions, and Rev Meeting Assistant?

These are all three of Rev’s Zoom Apps. They were all built for different purposes and different audiences.

Rev Live Captions was Rev’s first Zoom app built back in 2020 in the peak of COVID-19. This was created in an effort to make remote meetings and courses accessible and engaging with live captions. Users that set this up can enable live closed captions to appear on their Zoom screen. See more details here.

Rev Meeting Assistant is Rev’s meeting intelligence app. Providing in- and out-of- meeting access/features, users will be able to get more value from their meetings. Meetings will be engaging and accessible to all as they follow along with (and search through) the transcript. Users will also be able to access their meeting history with a list of searchable, shareable, interactive meeting transcripts. See more details here.

Rev Max is a subscription offering that includes a Zoom integration. The Zoom integration is a way to get post-meeting automated transcripts sent directly to your Rev account. 

If you have any further questions, we are here to help.  Email us at subscription@rev.com and we will get back to you as soon as possible.