If you ordered captions but would like a plain transcript without any timecodes, you can download our .txt (Transcript) format for free from the caption editor which can be opened from My Files.
To receive a formal transcript with speaker labels, a transcription order is needed. You can place an order for transcripts here. If you're wondering why we can't just convert the captions you received into a transcript, that's a fair question, and we're glad to provide more insight into the process. Because the two services are completed by different team members using different guidelines, we don't have a way to convert a captions order to a transcription order using an automated tool or file converter. Caption files don't contain the needed speaker labels and paragraph format required in a transcription file. These elements are handcrafted by our transcription team members.
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