How Do I Change the Billing Information for My Rev Live Captions Subscription?
Changing the billing email and credit card attached to a Rev Live Captions subscription can be confusing. The payment methods for our traditional services within the account are not associated with Rev Live Captions. It is easy to make changes there believing they will also apply to the Rev Live Captions, but unfortunately, this is not the case. The goal of this article is to guide your access to the settings for Rev Live Captions.
Changing Payment Method for Your Rev Live Captions Subscription
Log in to your Rev account and locate the dropdown box in the upper right with your name and click on "Manage Live Captions":
Next, click on "Manage Subscription" as seen below:
The pop-up window will list the options you'll need to adjust. Click on "Payment Methods".
Then choose the "Edit Payment Method" option.
From here, you can enter the new card information and update the account.
There is a second way to access this option as well. If you click the box with the subscription information it brings you to another set of options.
From here you can also change the card, add seats to the program, and cancel the subscription.
Changing the Billing Email for Your Rev Live Captions Subscription
To change the billing email, or have someone added as a CC to those monthly invoices, please reach out to firstname.lastname@example.org with a request, and they will make those changes on your behalf. If you need to reduce the number of seats for your subscription, please contact the support team for this as well. The above options only allow you to add seats at this time.