How do I add resource information to my order?

Glossary terms and speaker names can be added to your order to make captioning your files into English easier. Once payment for your order has been processed, our system will prompt you to provide resource information for your order. Please note: glossary terms and speaker names are only available for the English portions of your order. They are not passed along to the foreign language translators, but they do help to create more accurate English captions which improve the quality of your subtitles.

If you navigate away from the Order Confirmation page, you can still add additional resource information to an order in progress by clicking on the order number from your Order History. 

Click an item to jump to that section:

• Adding a Glossary
• Adding Speaker Names

Adding a Glossary

Click the green Add a glossary button to enter any terminology that may be helpful to the captioner who works on your file to create your English captions. The most helpful kinds of glossary terms are niche or industry-specific words that may not be as familiar, as well as proper nouns. Words and names that are familiar to most people, such as Twitter or auditorium, don't need to be added.

If you plan to submit future orders that will contain similar terminology, you can give your glossary a name to save it to your account. Saved glossaries will appear in the right-hand column for future orders, and you can add them to a new order with a single click.

When you've added all of your terms, click the red Apply button to attach the glossary to your order.

Note: Please do not use the glossary section to add instructions to your order. Our freelancers are required to follow our internal style guide and cannot honor any special requests.

Adding Speaker Names

 When someone speaks offscreen, we use a label to identify them for the viewer (note: on-screen speakers will be indicated with a hyphen only). We encourage you to provide these names when you place your order so that our team can accurately identify and label who is speaking when necessary. Click the blue Add speaker names button to enter the speakers in your file.

To help our team identify speakers, we encourage you to use the speaker details option. Click the blue plus sign (+) next to any speaker name, enter identifying information, then click the blue checkmark or hit Enter to save the details to that name. Once all names and details are added, click the red Apply button.