How do I add resource information to my order?

Glossary terms, scripts, and speaker names can be easily added to your order to make captioning your files easier. Once payment for your order has been processed, our system will prompt you to provide resource information for your order. 

If you navigate away from the Order Confirmation page, you can still add additional resource information to an order in progress by clicking on the order number from your Order History.

Click any item to jump to that section:

• Adding a Glossary
• Adding a Script
• Adding Speaker Names

Adding a Glossary

Click the green Add a glossary button to enter any terminology that may be helpful to the captioner who works on your file. The most helpful kinds of glossary terms are niche or industry-specific words that may not be as familiar, as well as proper nouns. Words and names that are familiar to most people, such as Twitter or auditorium, don't need to be added.

You also have the option to add definitions or details to your terms by clicking the purple + icon next to the term. Click the purple checkmark or hit enter to save a definition.

If you plan to submit future orders that will contain similar terminology, you can give your glossary a name to save it to your account. Saved glossaries will appear in the right-hand column for future orders, and you can add them to a new order with a single click.

When you've added all of your terms, click the purple Apply button to attach the glossary to your order.

Note: Please do not use the glossary section to add instructions to your order. Our caption team is required to follow our internal style guide and cannot honor any special requests.

Adding a Script

If your video is a production file that has an accompanying script, this can be an incredibly useful resource to our team. Click the purple Add a script button to include this with your order. We can accept common document formats such as DOCX, TXT, and PDF.

Our team will ultimately caption to the audio, so if the audio ever deviates from the script, the audio will take precedence.

Adding Speaker Names

 When someone speaks offscreen, we use a label to identify them for the viewer (note: on-screen speakers will be indicated with a hyphen only). We encourage you to provide these names when you place your order so that our team can accurately identify and label who is speaking when necessary. Click the blue Add speaker names button to enter the speakers in your file.

To help our captioners identify speakers, we encourage you to use the speaker details option. Click the purple plus sign (+) next to any speaker name, enter identifying information, then click the purple checkmark or hit Enter to save the details to that name. Once all names and details are added, click the purple Apply button.