My order had multiple files in it, but the email I received only had one. Where is the rest of my order?
When you place an order with multiple files in it, you will receive each one back as soon as it's completed. This means that you will receive an email once the first file is ready, even if the rest of the order is still in progress.
Since each file is worked on by a different team member, you may receive files back out of order. Rest assured we are still hard at work on your remaining files.
If we're creating the English captions as well as the other language, you will receive the English file back first.
If you would like to adjust your email settings so that you only receive a single email when the entire order is ready, you can do so in your Notification Settings.
If for any reason a file in your order cannot be completed, we'll email you to let you know that the file has been cancelled and a full refund issued for it.