My subtitle file has more errors than I expected. How can I address this?
We're sorry to hear that you were disappointed in the subtitles you received and understand how important accuracy is. We would be more than happy to have our QC team review them for you. Please send an email to firstname.lastname@example.org with your concerns and we will review the file. We want you to be pleased with our service, so we appreciate your feedback and the opportunity to make it right.