My transcript has more errors than I expected. How can I address this?
We're sorry to hear that you were disappointed in the transcript you received and understand how important accuracy is. We would be more than happy to have our QC team review it for you. To send the file to QC, simply rate the transcript 3 stars or less. We take care of the rest.
You can leave a rating on any transcript in the online editor or from the My Files page in your account. Please note that for any file you rate a 3 or less, the transcriptionist who completed that particular transcript will no longer be able to work on any of your future orders with us.
This rating also automatically flags the transcript for us to take a closer look at it and determine what action should be taken as a result of our quality review. We want you to be pleased with our service, so we appreciate your feedback and the opportunity to make it right.