How do I add resource information to my order?

Our transcriptionists love it when a file has resource information with it. This makes it easier to identify (and accurately transcribe) challenging or industry-specific terminology and correctly label speakers by name in the file. This information can be added just after the payment has finished processing. The system will then prompt for additional resource information. Please keep in mind that once you navigate away from the receipt page, information can no longer be added to the order.

Click any item to jump to that section:

• Adding a Glossary
• Identifying Accents
• Adding Speaker Names

Adding a Glossary

Click the green Add a glossary button to enter any terminology that may be helpful to the transcriptionist who works on your file. The most helpful kinds of glossary terms are niche or industry-specific words that may not be as familiar, as well as proper nouns. Words and names that are familiar to most people, such as Twitter or auditorium, don't need to be added.

If you plan to submit future orders that will contain similar terminology, you can give your glossary a name to save it to your account. Saved glossaries will appear in the right-hand column for future orders, and you can add them to a new order with a single click.

When you've added all of your terms, click the red Apply button to attach the glossary to your order.

Note: Please do not use the glossary section to add instructions to your order. Our transcription team is required to follow our internal style guide and cannot honor any special requests.

Identifying Accents

If your file contains accents, you can identify these when you submit your order. We will flag your file with the appropriate accent to ensure that only transcriptionists who are comfortable with that accent work on your order. This can help speed up turnaround time as well. Currently, you can choose from the following accents:

• American - Neutral
• American - Southern
• Asian
• Australian
• British
• Indian
• Other
• Unknown

Click the purple Accents button to select the accents in your file. If you have multiple files in your order that all contain the same accent(s), you can check Apply accents to all files in my order at the bottom of the accent list. When you've selected all applicable accents, click the red Save button to apply to your order.

Adding Speaker Names

 We always do our best to label speakers by name in your transcript. We encourage you to provide these names when you place your order so that our team can accurately identify and label who is speaking. Click the blue Add speaker names button to enter the speakers in your file.

To help our transcriptionists identify speakers, we encourage you to use the speaker details option. Click the blue plus sign (+) next to any speaker name, enter identifying information, then hit Enter to save the details to that name. Once all names and details are added, click the red Apply button.

We strive to always include the names provided, but there may be times when our team is unable to do so. For example, if the transcriptionist is unable to tell which person each name should go with or otherwise has trouble identifying them, they will use speaker numbers instead (Speaker 1, Speaker 2). If there were similar voices that couldn't be distinguished, Male or Female may be used.

While we don't guarantee speaker labeling, we have a quick and easy way to modify the labels in your completed transcript. Click here to learn more about editing speaker labels in a completed transcript.