How Do I Fix Issues with the Rev Caption Editor?

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The Rev editor isn't working correctly. How can I fix it?

Note: This article is for technical troubleshooting. For instructions on how to use the editor, check out this article.

We try to keep everything running as smoothly as possible, but we know with technology there may be bumps in the road sometimes. When you run into technical issues, we recommend a couple of things to try for basic troubleshooting:

  • First, clear your cache and cookies, then refresh your browser to see if that helps.
  • If that doesn't resolve the issue, try switching to another browser. We recommend Chrome, or Firefox if you're already using Chrome and are having trouble.

Most of the time, one of these solutions will fix the problem and you will be able to continue working. 

Still no luck? Our support team is happy to help! You can reach out to them at or via live chat by clicking on the help button on the bottom right of this page. The more detail you can give on what you're experiencing, the faster they will be able to track down what might be going on. Please let them know you've already tried the steps above (and any other troubleshooting you may have done) to save even more time.

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