How can I cancel an existing order?
Once you checkout, things move fast so the window to cancel is very small. On the Order History page click on the order you want cancelled. If you are able to cancel, you will see the following:
When you click **cancel order**, you will need to confirm:
If the cancel order button is not available and your captions order is not yet being worked on by one of our team members, we would be glad to cancel it for you. Please reach out to our support team via live chat by clicking on the help button on the bottom right of this page to see if cancelling your order is possible.