How do I add timestamps to my order, and what will I get back?
If you would like to add timestamps to an existing order, please contact our support team at email@example.com or live chat via the Support button on the bottom right of this page with your order number and they can add them for you.
To place a new order with timestamps, select the checkbox next to Timestamping after your file uploads at checkout. You can receive a timestamped transcript for an additional $0.30 per audio minute.
Timestamps are a useful add-on when it comes to reviewing your transcript. Each word in the transcript is synced to the audio. You can click any word in the transcript, and the audio will jump to that point. This makes reviewing and editing the transcript a breeze.
When you download the transcript from the online editor, timestamps will be visible with every speaker change. You can choose whether to show these timestamps by checking or unchecking the Include timestamps box after you click Export. View a sample of a timestamped transcript here.
To download a version of the transcript that includes timestamps in 30-second intervals, you can navigate to your Order History page, click the order number, then click Download from the order page. The version that downloads from here will have timestamps noted every 30 seconds rather than with each paragraph change. Please note that these will not be hyperlinked to the audio like the version downloaded from the editor is.
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