How long will it take to get my captions back?
Our team will work hard to get your captions back to you as quickly as possible, without sacrificing quality.
Video files under 30 minutes long are typically delivered within 24 hours, often much faster. For longer recordings or recordings with poor audio quality, it may take an extra day or two.
The turnaround estimate is based on individual video length, not total order size. Large orders with short videos will still be done quickly. For example, an order with ten 20-minute videos will only take us 24 hours total.
Generally, you can assume individual files between 1-3 hours will be returned within 4 days and files over 3 hours will take up to 6 days.
Because the quality of audio files can vary greatly, we don't guarantee turnaround time, but we make every effort to get your order back to you within the estimate given at checkout.
If you have a tight deadline, you may be interested in our Rush service that delivers your files back up to 5x faster.