If your Notetaker did not record a meeting, a few factors may be preventing the Notetaker from joining or recording the meeting.
Notetaker Access Was Denied/Ignored
Some meeting platforms require approval for attendees not on the original invite list to be accepted into the meeting. If your Notetaker request to join is denied or ignored the meeting will not be captured in your Rev account.
Meeting Host Unavailable
Depending on the meeting platform, the Notetaker may be unable to record the meeting or join the meeting without the meeting host present.
Zoom Host Settings
The host settings in Zoom may prevent Notetaker from recording. In their Zoom account under Settings -> Recording, the following settings should be enabled:
- Record to computer files
- Internal meeting participants
- External meeting participants