Caption order file size limit

While there’s no limit on how many files you can submit with a caption order, there is a cap on the size of each file that can be uploaded. Each video/audio file submitted can be no more than five gigabytes. That’s a lot of data, and very few customers run into this issue, but if you are uploading a lot of large videos, you could run into that cap.

You can, of course, split a file into multiple orders. However, our support staff is here to help if you do run into an issue with very large files that can’t be split into multiple orders.

You can contact us a or give us a call at 888)369-0701.

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