Sometimes you may have a need to upgrade an automated transcript to a polished one that is created by a human transcriptionist and can improve the accuracy of the transcript to 99% or better. We have provided an upgrade option in the transcript editor that makes this process quick and easy.
You can open the transcript editor by going to your My Files page and clicking on the transcript name. At the top center of the transcript editor is a toolbar. If the transcript was created by our automated transcription service, there will be an up-arrow button in that toolbar.
When you click the up-arrow, a box will pop up asking if you'd like to upgrade your transcription. If you click the Upgrade button, a new browser tab will open with your audio or video recording already uploaded to the shopping cart. On this screen, you will also see a list of optional add-on services like timestamps, verbatim transcription, and Rush delivery that can each be added for an additional fee.
If you don't need to view your transcript before upgrading, you can also place your human transcription order from the My Files page by hovering over the file name in the list and clicking Upgrade to the right of the screen.
While your human transcript is being created, the arrow button will show a yellow status light.
Once it's completed, it will show a green light. When it is green, you can click on the arrow button to access your upgraded transcript.
PLEASE NOTE: While our automated transcription service provides the option to download your transcript as a caption file, the human transcription service does not offer that option. If you are needing human captions for your video, a separate caption order would need to be placed here.
Questions? Email us at email@example.com, or reach out via live chat here.