Rev.com offers two apps, the Rev Call Recorder (iOS only) and the Rev Voice Recorder (iOS and Android). The Call Recorder app is used to record phone calls within the US. The Voice Recorder app is used to record your own voice, just like a tape recorder!
VoiceHub
If you have a VoiceHub account, recordings made in the mobile app are automatically synced with your account instead of being stored locally only. Visit the VoiceHub Mobile App article to learn more.
Voice Recorder
Files recorded with the voice recorder app are stored locally on your device. We recommend sharing your files with yourself to ensure you have a backup of your files.
If you have placed an order at any point for any of your recordings, they are also available via your Order History by clicking your Order Number, then scroll down to Original Documents. Once the file name is clicked, the download will initiate.
Rev Call Recorder
Your recordings are stored locally within the device. It's important to back up recordings as needed by using the Share option located on the bottom left of your recording choice, as shown below. You may share to another person via email, text, or social media. You may also save your recording by using the same Share option and tap Save to Files.
Please note that if you uninstall the app and reinstall it for any reason, your recordings are likely to be deleted. Since the recordings are stored locally within that device, if you try to access the app using a different device, the recordings will not be present.
Our server will hold on to call recordings successfully made within the app for 7 days only. If the recording is saved or deleted from the app, as a security measure, they are wiped from our system. These cannot be retrieved after 7 days or if saved/deleted.
If you have placed an order at any point for any of your recordings, they are also available via your Order History by clicking your Order Number, then scroll down to Original Documents. Once the file name is clicked, the download will initiate.
If you fear that you have lost a recording that you have made within the last 7 days, we welcome you to reach out to Rev Support via email at support@rev.com and we can attempt to retrieve the recording for you. We will request some information from you, so it's important to reach out as soon as you think you've lost the recording so we can start the process.
Please note, that the retrieval of lost recordings is not guaranteed.