How do I download my video with burned in captions?
If you've placed an order for burned in captions, once your order has been completed, you can review, customize, or reprocess your burned-in captions video by following these steps:
- Select your file from your My Files page to open it up in our Customer Editor
- Review your captions and, if necessary, make changes (if no changes are needed, you can skip to the next step)
- Click on the download button in the top right of the Customer Editor
- Remove the SRT option from the popup so that only "video" remains
- Click "next"
This will take you to the burned-in captions customization options. Once you're done making your changes, click on Generate Video to reprocess the burn-in captions.
The burned-in video will not be downloaded instantaneously like the other caption output formats; instead, you will be notified via email once your burned-in video is ready, which takes roughly one-fifth of the length of the video (i.e. a 10-minute video may take about 2 minutes to burn the captions in).